General Questions
Where are your stores located?
We have branches in Bahrain and Khobar, Saudi Arabia. Visit our “Find Us” page for the exact locations and directions.
Orders and Payments
How can I place an order?
You can place an order through our website by browsing our flower collections, adding items to your cart, and completing the checkout process.
How can I place an order for Al Khobar, Saudi Arabia?
For orders delivered in Al Khobar, you can place an order through WhatsApp.
What payment methods do you accept?
We accept major credit/debit cards, and cash on delivery for select areas.
Can I modify or cancel my order?
To modify or cancel an order, please contact our customer support as soon as possible. Cancellations may not be possible for orders already prepared or dispatched.
Do you offer gift wrapping and personal messages?
Yes, you can add a personalized message and request gift wrapping during the checkout process.
Delivery Information
What delivery options are available for Bahrain?
We offer standard delivery within Bahrain for 2.5 BHD for orders worth more than 30 BHD.
What delivery options are available for Al Khobar, Saudi Arabia?
We offer free delivery on selected areas (within 15km radius of Alia Flowers Al Khobar store) on orders worth 300 SAR or above.
Do you deliver out of Bahrain and Al Khobar?
For deliveries outside Bahrain, kindly contact +973-17714696 or email us at sales@aliaflowers.com
Do you have express delivery?
Yes, we can deliver your order with in less than 90 minutes with our express delivery option.
Can I schedule a specific delivery time?
Yes, you can request a specific delivery date and time during checkout. We strive to accommodate your preferences but may be subject to availability.
Do you deliver on public holidays?
Yes, we offer delivery services on public holidays. However, delivery slots may be limited, so early booking is recommended.
Is same-day delivery available?
Same-day delivery is available for orders placed before 6:30 PM. Please check the delivery options during checkout.
Product and Stock Questions
What types of flowers and arrangements do you offer?
We offer a wide range of fresh flowers, bouquets, arrangements, and gift packages for every occasion, including weddings, birthdays, and corporate events.
Are your flowers fresh?
Yes, we source our flowers daily to ensure they are fresh and of the highest quality.
What happens if a product is out of stock?
If a product is unavailable, we will notify you and offer similar alternatives, a delayed delivery option, or a refund.
Returns and Refunds
What is your return policy?
Due to the perishable nature of flowers, returns are accepted only for damaged or incorrect orders. Please contact us within 24 hours of delivery for assistance.
How long does it take to process a refund?
Refunds are processed within 5-7 business days after approval.